My Newest Bias

 

I was listening to a segment on public radio as I was driving to get dinner yesterday and heard an interesting bit on “white privilege“.   A white rapper sung and wrote about supporting a black protest. In his solidarity with non-whites, he questions his own credibility as a white supporter with his white privilege.  (Read more)

I’ve been familiar with the term “white privilege” since the 1980’s.  The term has actually been around since about 1935, but race or privilege wasn’t discussed in my family growing up.  The only societal label that stuck to me was “poor white trash“…. And it was used to describe my family.

“Poor white trash” is a euphemism for lower social status white people usually in the rural south.  Other equally derided terms may be “redneck”, “Okie”, “hillbilly”, or “cracker”.  White trash, as a slur, has been around since about 1835.  Harriet Beecher Stowe even included a chapter about white trash in A Key to Uncle Toms Cabin.

I don’t pretend to know what it’s like to be black or brown in America.  I can only be grateful that I didn’t turn out to be what my dads expected from me …. “You’ll wind up dead or in prison” He frequently predicted prison before I was 30.

My dad was a violent man.  He was a World War II veteran and had scars on his arms from shrapnel wounds.  He never spoke of his experience. I found out he was an Army infantryman in Europe for 4 years, during the thick of war.

He’d grown up in the Appalachian foothills of North Carolina where he had a hardscrabble life.  His mother was a “working girl” and his dad was a “john”.  She lived in the city and tried to raise him for a while.  At about age 8 my dad was sent back to the hills where he was used as labor for familial friends.   There was no schooling for hillbillies in that area then. Completing the third grade was a triumph compared to some of his contemporaries.

He learned to fend for himself. He fought off sexual attacks, sometimes winning and sometimes losing.  He fought for food. He fought for a place to sleep.  His world was truly survival of the fittest. Some of the things he never outgrew…. As a kid, I remember him placing his wallet in his pillowcase while he slept.  Old habits die hard, I guess.

He suffered in that hellhole from 1927 until about 1937.  The Great Depression was in full swing.  He stole his uncle’s truck and left when he was 17.  Times were tough for everybody…. Particularly an uneducated, unsophisticated teenager with no skills and no prospects.

He lied about his age and joined the National Guard in 1938 to avoid being drafted into the war.  In 1939 his unit was activated and he served on active duty until 1946.  He made Corporal and Sergeant three times.  Of course he got busted three times.

After the war he worked several laborer jobs.  In the mid 1950’s he became a commercial baker.  He moved to Winston-Salem, North Carolina and tried to re-connect with his mother.  She’d settled into her life and was working at the RJ Reynolds Tobacco Company.  She was acquainted with my mother’s dad who worked at the same place.

My mom was just returning from Texas (with a two year old child) and no husband.  She was 19.  Her dad told her she needed to get some stability and knew a guy who she may be interested in.  They married when she was 21 and he was 40.   And I was the progeny of that union.

Life was not idyllic.  My dad wasn’t the stability he was purported to be.  He was violent, moody, and changed jobs often.  Usually his job changes came because of physical confrontations with management.  He worked as a laborer in textile manufacturing, a box factory, a jelly production plant, a fiberglass manufacturer, and a janitor in food service.

He was not a man to be trifled with.  He meant exactly what he said.  If he said “Stop it” he meant “Stop it”.  He didn’t say it twice.  He didn’t give idle threats.  Whatever he demanded, he could back up.  I saw it frequently.

When he told me “I’ll put you in the ground and make another one that looks just like you” I believed he meant it.  I saw him shoot our family dog, who loved my dad more than anybody else.  Dad showed zero remorse…. Just “boom, boom” of the shotgun and “yelp”.  Lucky was dead.

From about age 11 until I was 15 I took a beating from him about every other week.  I don’t mean a spanking or a paddling.  I mean a beating.  Fists, belts, sticks… whatever could inflict damage.

When he said I was “white trash” I believed it.  The “poor” was never in question.  I got my first job at age 12 to pitch in (and have been employed since).  I was earning huge at 65 cents an hour.  There weren’t many extras in our household.  I never remember our family never ate at a restaurant together until I was in high school.  My sister tells me we did.

There is a moral toll that comes with being labeled as a small child.  That early self-image is hard to shake.  I don’t know where my desire to prove him wrong came from. But I was determined to show my dad that I was more than “poor white trash”.

I was 18 when he dropped me off at college (I earned a full-ride scholarship for academics). It was the first time he ever said “I love you” to me. In fact, that’s the only time I ever remember him telling me that.

Eight years later I flew him out to Texas to see me commissioned as an Air Force Lieutenant.  He never told me he was proud of me.  I found out later he told anybody who would listen about his “military officer son”.

All this brings me here:

This week, in a leadership class (developed and delivered by my department), we had a discussion about bias.  I know I have them, but I didn’t realize this one until I heard the NPR report.

My newest bias is a distaste for you if you assume you know me because of my skin color.  I can’t reject “white privilege” because I know as a society it exists. But when I heard the radio commentary about “white privilege” I cringed.

While I may have enjoyed “white privilege”, I certainly have never felt it.  If anything, I still work against feeling like “poor white trash”.

Of course, your mileage may vary.

Dr Jay

Live Like You Were Dying Pt 1

This is an excerpt from my book “How to Live Like You Were Dying: Notes from a Cancer Survivor”        Originally written in 2005.

llywdying

Chapter One

 
“O death, be not proud” from Sonnet X, Jon Donne

 
For most of us, the good news about dying is that we don’t know when it’s going to happen. We don’t know when we are going to die. And for most of us we don’t use the term “good news” and dying in the same sentence, but I’m getting off point.

For most people when the idea of passing away comes up, ignorance is bliss. Psychologists call it denial. To me, it was just the way I lived. For me it was normal.

I never thought much about dying. I certainly didn’t worry about it. I certainly never considered writing about dying. Happily, this isn’t about dying. It’s about how to live. It’s about how I learned to live based on circumstances in my life. It’s how you and I might live better if we have an awareness of our mortality.

On the rare occasion I thought about the possibility of dying I didn’t think it would be my turn soon. I often joked that I wasn’t afraid of death… I just didn’t want to be on the next bus load. I laughed when other people joked about dying; the old joke that they didn’t mind death, it was the dying that was a nuisance. In short, I didn’t make much space in my thinking for mortality, death, or dying.

But who does? Certainly none of the people I knew or associated with did. We were macho. We were immortal, or so we thought.

I only casually thought about death when I brushed past it in my life. A long-time loyal bar customer had an unexpected heart attack and I said a few words at the eulogy. A cherished employee passed from AIDS related disease and I told him “Thanks & Goodbye” in the hospice. A student friend had gotten killed in an automobile accident and it was a shock.

My best friend from grade school was killed in a motorcycle wreck, but with his reckless life, I kind of expected it. Even my father had passed away years before from heart disease near age 69. But I was unfazed; he was in poor health and had heart disease.

I never considered my mortality. As I moved from my 20’s to 30’s and into my 40’s I felt my body change. I got tired easier, I got heavier. I got “soft”. Some would say my body was deteriorating and there’s a medical argument for that, but I never considered the possibility that I could be dying. I never considered that I could be dying soon.

It was a big shock when my oncologist diverted her eyes from mine on our first office visit and told me at best, I had six months to live.

SIX MONTHS? That’s only 180 days. How could she give me this “death sentence” with such certainty? How could she not look me in the eyes when she said this? What was so important on that paper that she had to look at it when she delivered this shocker to me?

I was shocked. I was in disbelief. The doctor had to have made a mistake. I didn’t feel like I was dying.

After all what kind of credibility could she have? She had a bad hair color and dandruff! Her hair was a little greasy and unkempt. There were dandruff flakes on her shoulders. Her roots didn’t match.

Here was a medical doctor, an oncologist, a trained professional giving me devastating news and I was focusing on her personal grooming habits and lack of style! It’s amazing what tricks the mind can play when one gets such shocking news. I was getting the worst possible news in my life and I was criticizing my grim reaper’s lack of élan.

I was judging her for letting her roots show, so that I barely heard the “death sentence”.

Of course your mileage may vary.

Dr Jay

Why Failure is Good

FailureChinese

Failure can be good for you.  I should know… I’ve done my share of it.

I didn’t always think this way.  I used to judge life by the success I achieved.   I even changed my definition of success  so I could enjoy more success and not have to admit my failures.

“If I learn something from any situation, the learning itself is a success”.       I told myself.

Because I decided to learn something from every situation I didn’t experience much I defined as “failure”.    And I may not have had the growth opportunities associated with failure.

Here are some of my “failures”:

I failed to retire from the US Air Force.  I served 12 years I only had 8 more years of active duty to retire.  Had I done that I would have a pension and health care for life.  Sure, I learned… but not getting a military retirement is a failure.

I failed to stay married.  I’ve been divorced twice.  Yep, I learned a lot from divorce…. But they were still painful…. And I think there are better ways to learn.

I never became a famous chef/restaurant owner.  I got out of the military and pursued my big dream.  I was gonna be the next Emeril Lagasse.   I opened a series of restaurants. I did well in my restaurants.  I earned over a million bucks a year.  And I had some local notoriety.  But my TV and cookbook deals never came.  I couldn’t even get Diners, Drive-Ins, & Dives to come to my last joint….. And of course I learned….

I was a professional speaker, making a living talking and training.  I wrote a couple of books…. I even contracted as an adjunct college professors…. But I didn’t sustain my business after 9/11.  I packed it in and re-branded myself as a therapist.

I found some success as a therapist…. but the economic downturn “accelerated my learning” and I moved on….

Now I’m a street cop.  I was rejected for the first six additional duties I applied for.  The rejection is a great learning tool, but in reality I failed to accomplish what I wanted to accomplish.  Yep… life is full of failures. And so am I….

I’ll tell you what failure is not:

  • Failure is not avoidable.

Failure is not something to be avoided. Denis Waitley says it’s “Fertilizer for success”.  No true success comes without significant failure.

  • Failure is not an event.

Failure, like life and success, is a journey.  There is not one defining circumstance that spells “failure” or “success”.  As long as we continue we have not failed.

  • Failure is not the enemy.

In fact, I’d recommend making failure a friend.

  • Failure is not irreversible.

One of the biggest failures in retail happened in 1985 when Coca-Cola changed the 99 year old recipe for Coke.  Consumers hated it. It only took the company 77 days to bring back and re-brand “Classic Coke”.   The executive that created the fiasco was fired.  And then re-hired  a few years later.

  • Failure is not final.

Failure is only final if you quit.

  • Failure is not a stigma.

Rather, I should say “Failure should not be a stigma”.  FedEx founder Fred Smith told about one of his execs making a $300,000.00 blunder in the early days of the fledgling overnight company.  The executive came in prepared to resign his position after the failure came to light.  Fred wouldn’t accept his resignation.  Fred said “No way I’m losing you, I just invested $300K in your education”

  • Failure is not the goal.

Although I’m coming to grips with the ups and downs in my path, I’m not on the hunt for my next “failure”.  What I do know is that the only person who doesn’t make mistakes (fail) is the person who doesn’t do anything.  And I’m not that guy.

Of course, Your mileage may vary.

Dr Jay

 

 

 

No Quick Fixes

KidTVNO

I knew American society was in trouble13 years ago when Dan Rather had an “in-depth” report on drugs in schools that lasted about 2 minutes.  I can’t write a synopsis to this article in 2 minutes, yet here is a major news icon probing an epic issue with a TV presence about the length of a couple of car commercials and calling it “in-depth”.  Yeah, right.

I think our fascination with believing complex problems can be solved or explained quickly goes back decades.

Our problem began in the 1950’s with the proliferation of television.  GI’s came back from World War II and began living the American dream.  They created suburbs, tract housing, the baby-boom, and bought TVs.  Boomers (as we are called) were born from 1946 -1964.  Being children of “the greatest generation” was lost on us for most of our lives.  We knew things our parents couldn’t have imagined (we thought).  We grew up as TV watchers and TV taught us everything we needed to know (we thought).

TV was more influential that society imagined. In the 1950’s most television programming was a spin-off of vaudeville.  Vaudeville was the primary entertainment media before radios and moving pictures.

The 1950’s TV reflected vaudeville values.  TV shows were a way to generate revenue from commercials through wholesome entertainment. Based on success of some shows (I Love Lucy, The Honeymooners)  TV writers created one hour format dramas and half hour format comedies.  The situation comedy was born.  Television was changed forever.

Sitcoms are designed to fit into a half hour time slot with 22 minutes of programming and 8 minutes of commercials.  The plots are usually thin with familiar characters in a familiar setting.  A show usually starts with a misunderstanding or problem (often cloaked in humorous or sarcastic dialogue), a comic interpretation of the problem, and the resolution of the misunderstanding or problem.  All within 30 minutes.

TV drama series weren’t different.  Bonanza, Little House on the Prairie, Kojak, Star Trek, Baretta, Streets of San Francisco… etc… All had a similar formula: problem,  plot complication, conflict, and resolution.

The tropes, wardrobes, lingo, and attitudes may have been different, but what didn’t change is the resolution of the problem in 30 – 60 minutes.  This subtle suggestion that complex human problems can be solved in 60 minutes crept into the subconscious mindset of most baby-boomers who were subjected to thousands and thousands of hours of this misinformation.

Resolving complex human issues in 30-60 minutes is an illusion.   So is television, but a child absorbing this information does not know what is real and what is illusory.  There’s the problem.  As we know intellectually, are very few quick-fixes for people problems.  We now have a generation of parents/grandparents/teachers/leaders who don’t recognize this. They want results NOW!  They want an “in-depth” analysis in 2 minutes.  They want a “quick fix”. And most of us have no idea where the internal sense of “I want it now” comes from.

As a generation we created faster everything: cars, bikes, clothing (wash & wear), Velcro, home appliances, microwaves.  We built speedier technology:  transistors over tubes,  calculators vs slide rules, the internet, facsimile machines,  mobile phones, computers, going to the moon, and more.  What we can’t do is solve complex societal issues or interpersonal problems through short cuts and technology.  Why?  Because you can’t fool mother nature.

Example: There is no short-cut to parenting.  Kids still go through developmental stages as they have for centuries. Technology can’t replace parental responsibility or human development.  TV isn’t a baby-sitter.

Example:  There is no short-cut to a good marriage.  Partners have to work together through issues.  Hurt feelings are not always cured in 30 minutes or less.  Technology can’t fix a failing marriage.

Example:  Farmers know you can’t fool mother nature.  If a farmer fails to prepare and plant the field there are no “hacks” to make crops grow.  There is a growing season and nature takes the time it takes.  If you harvest too soon the results are not good.  If you delay harvest the results are not good.  A farmer has to work at the speed of nature.  Period.

In contrast with nature, society moves faster as media speed increases.  Organic solutions do not get faster.  We can’t fix people problems in 30 minutes or less.  We’ve got to think like the  farmer… We have to work at the speed of nature.

There is no 2 minute “in depth” analysis.  There are highlights, talking points, main ideas… yes… But solutions go much deeper.  We need to forget about the quick fix when it comes to people problems.  In my job this is not a popular stance.  As a system we have to work on lasting solutions.

I’ve got some ideas to help move us through this problem…. What are yours?

  • Stop settling for the quick fix
  • Observe and understand nature
  • Become more mindful of what’s happening NOW
  • Think like a visionary… think long term… act that way
  • Stop, listen, learn, teach
  • Be patient with change
  • Remember humans are not technology

Of course, your mileage may vary.

Dr Jay

The Hardest Thing I Do

LostChild

If it comes up in conversation I usually say that my job isn’t hard. I explain I’m not paid for what I do… I’m paid for what I can do…  I’m a police officer working as a street cop in a medium sized city.

Whatever you think of police (and all the goofy negative press we’ve gotten recently) isn’t really any of my business.  My business is the “people” business.

Roughly 80% of what I do is engaging with and talking to people…. I help them find solutions for situations and crises that they don’t otherwise have solutions for.

The other 20% of what I do is:

  1. documenting what I did or did not do and
  2. training for what I do or do not do.

Like I said, it’s relatively an easy job.

I’ll admit, policing does have challenges:

  • Dealing with people on the worst day of their lives
  • Not having a “fix” when the public thinks I should have one
  • Being constantly targeted by real bad guys or people that would harm me because of my uniform
  • Being under a microscope 100% of the time
  • Either being run down by boredom or freaked out by extreme stress
  • Working shift work on a 24/7 clock (holidays, birthdays, anniversaries etc)
  • Being unable to be in all places at all times
  • Facing all the weather elements
  • Other drivers and traffic
  • Seeing things that can’t be ‘unseen’
  • Dealing with the seedy under-belly of society
  • And a 1,000 other challenges

But these are run-of-the-mill challenges.  The hardest thing I do is deal with kids.

Yesterday we responded to a fight in progress.  The caller reported two men fighting in the grass.  We found a father wrestling his 11 year old son to prevent the son from running away.  The boy was angry, sullen and almost non-communicative.  I thought he was mentally delayed or autistic.  He was not.  He’s just angry…. At 11 years old.  Dad, a non-English speaker, wanted the boy to go to a juvenile facility because of his aggression.  True, the boy was aggressive– he tried to kick and strike a police officer– but there is not a police solution for an 11 year old.

I could only wonder what issues created this aggression in the child.   As a father and an old guy, my heart was wrenching with his pain.  But there is no solution.  It was hard, but we finally got the conflict resolved for the moment….  Father and son climbed into the family van (where the rest of the family had been waiting for 90 minutes) and left back to a neighboring city where they reside.  It was hard to witness.

I got a call about a 13 year old who was ready to hang himself.  This was not the first suicide attempt…. He’d tried before at 11 years old…. but was unsuccessful.  There were marks on his young neck from the attempt 2 years ago.  Mom and step-dad were yelling when I arrived.  Yelling at each other and passive-aggressively including sniping remarks about the boy.   They were concerned about how much it was going to cost them because “he’s f***ing up again”.  I wanted to take them to jail…. but I couldn’t.  I drove the 13 year old to the hospital to get some help….. I checked back a couple of weeks later and the family moved out of town.  It was hard to not be able to follow through and help more.

My partner and I walked through the dark woods to a tree house about 200 yards from the home.  Up in the darkness was a 15 year old boy.  The tree house sat beside the creek and there was a rope swing across the creek.  The boy fashioned a noose out of the rope swing and had it around his neck.  He was gathering the courage to jump and end it all.  We were able to talk him out of the tree house to safety and get him help.  The hardest part was knowing how close we came to finding a dead 15 year old swinging in the darkness.  All because of parents selfish and ignorant rejection of his sexual identity and confusion.

A neighbor called in at 5:45am one morning…. Two kids (ages 5 and 3) were going from door to door knocking because they were afraid.  A rat ran through their apartment and there were no parents home.  I found the kids were alone since about 9:00pm the night before. Apparently this wasn’t an uncommon occurrence.  Dad was off in another city on a construction job and mom had a new boyfriend.  Mom decided to leave a 3 year old girl and a 5 year old boy alone because she needed to spend time cheating on her husband with a new, more exciting man.  It took 10 hours to get mom to return the phone calls.  Child service workers, police detectives, even her husband tried to get her to call but she would not.  Yes, she was arrested, but it’s still hard to know these beautiful sweet kids probably don’t have a chance with a mom like this.

The 11 month old baby was alone screaming in the child seat in the back of the car.  As much as it disturbed me, I was happy to hear the child scream.  The child had wriggled around in the seat and she was close to getting her neck caught in the webbing of the car seat and seat belt.  Once caught in the webbing the child would have strangled. Then there would have been no screaming.  As officers broke into the car to rescue the baby I went into Macy’s to find a parent.   She was an apparently cosmopolitan mother who was “just making a return” on an item.  She was in the store almost 40 minutes (according to the security video I found) when she came shrieking out the door.   She saw all the police lights and activity around her car she was mortified… Not that she’d almost lost a child…But that we would take her baby out of the car….Apparently police were ‘interfering’ in her life.

A next-door  neighbor called because the kids across the hall weren’t in school.  I found 3 kids there.  They’d been alone 2 days.  They were 5, 8, and 11 years old.  The house was wretched, stinky, and unsafe.  There was fetid meat rotting on the counter top.  Flies, gnats, and maggots were buzzing and crawling in the over-flowing garbage can. Bags of rancid garbage sat beside the full canister. The kids hadn’t eaten in 2 days.  They had munched on dry cereal and tortilla chips. But the cereal and chips were all gone now.

I found fresh eggs and cheese in the fridge. I scrubbed a fry pan from the filthy sink.  And while my partner tried to find mom and I waited on child services to arrive, I cooked.  In my uniform, on a crud encrusted stove, in a nasty apartment I was a hero to 3 kids.  They were amazed that a man (much less a cop) could and would cook for them.  The kids ate a dozen cooked eggs with cheese.  With some coaching, the kids cleaned the apartment and took out the trash.  When mom was finally contacted she asked “What’s the problem?”  The hardest part was …. well you get the picture.

And the list goes on:   the 3 year old lost on a busy street…. the autistic girl wandering away from the park… the boy who hits his mother and aunt and is then beaten severely by dad….the 12 year old ‘fire bug’ who stole his grandpa’s lighter… or the girl smacked in the face with a wooden spoon (because she cried)…. or dozens of other stories… And knowing what I do makes only a little difference…..That is the hardest thing I do….

Of course, your mileage may vary.

Dr Jay

Dirty Dozen Bad Leadership Ideas

bad-boss

There’s so much written on being a good leader, I thought I’d look at the other side of leadership.

So here goes.  Here’s my “Dirty Dozen” of poor leadership.

  1.  Remember intimidation is almost as good as leadership.  (And it’s quicker) Always keep ’em in their place. Never back down from letting them know who’s the boss.  “Because I said so” is a great refrain to keep this attitude going.  Challenge subordinates to “just try me” when they have a different opinion than you.
  2. Treat everybody the same.  You never have to understand differences between staff members.  You don’t have to gyrate your style to meet the needs of others, after all, you are the boss. They have to adapt to your style, not the other way around!
  3. Take credit for all success.  As the boss you are the reason there is success here anyway.  Remember everything rises on leadership. If it’s good you did it.  If it’s not good, they did it.
  4. Don’t ask for subordinate input.  If they knew anything of value, they’d be in higher positions. And if you need their opinion you’ll give it to them anyway.
  5. Never change your mind. You only need to decide once…. Since situations never change and making decisions is hard work…. Why should you work more than needed?  Once you decide, remain “the decider”.
  6. Flip-Flop Constantly. Reserve the right to change your mind…. early and often.  You need to consistently mix this trait with “Never change your mind”.  Keep ’em guessing.
  7. Don’t Say “Thanks”.  Your team should be grateful to be working with YOU. Not the other way around. They should be thankful to have a job at all.  Saying “Thanks” dilutes your power.
  8. Avoid ‘Hard’ Decisions. Avoid ‘tough’ conversations. If it isn’t pleasant, it’s not your job.  If you do unpleasant tasks your team may think less of you. You recognize popularity is a big deal.
  9. Reward Fluff. Ignore Substance.  What you reward, you get more of.  Your good performers will always provide substance without your input so you need to guarantee fluff by rewards.  Remember, fluff makes good headlines and attracts more positive attention which makes you look better.
  10. Promote “Kissing Up”.  You need to surround yourself with people who agree with you.  No one should question your almighty perceptions or ideas.  Questions lead to new ideas and thinking.  Nobody needs a thinker.  We need do-ers.  Doing without thinking is what got you here. Kissing up keeps this cycle in place.
  11. Transparency is for suckers.  You need to keep your ‘cards close to the vest’,  If anybody knows your business, then you don’t have any.  All leadership decisions and processes must remain closed.  Keep ’em guessing about your plans or vision or mission.  Remember the World War II adage:  “Loose lips sink ships.”
  12. Never worry about Trust.  You motto should be “Always Verify”.  Trust in your people shows weakness.  However, you must demand their trust.  Trust prevents passive aggressiveness and what fun would work be without that?  Sarcasm is the new wisdom. When they start showing trust use plenty of sarcasm to show them the error of their ways.

Hopefully you don’t see yourself in these… If you do, I hope you are willing to consider some growth….

And of course, Your mileage may vary.

Dr Jay

Who is Your Hero?

“A hero is no braver than an ordinary man, but he is brave five minutes longer.”

Ralph Waldo Emerson

As a culture we’ve confused celebrity with heroism. We’ve confused fame with nobility. I am saddened by this thinking.

Being considered a hero used to mean you had to have accomplished something that was significant or contributed to society.  You walked on the moon (Neil Armstrong) or led civil rights (Dr King) or averted a nuclear war (Cuban Missile Crisis, President Kennedy) or explored and developed new areas (Daniel Boone) or led an expedition (Lewis & Clark) or conquered the highest mountain (Edmund Hillary) or did something.

Today, most of the celebrity “heroes” are music moguls or athletic stars: They are entertainment figures. I believe music and sports have a place in culture and there are notables in both fields.  Some notables are iconic…. But not heroes. They are famous… But not heroes.  They have celebrity, but are not heroes.

I guess it all comes down to your definition of “hero” or “heroine”.   The generally recognized definitions of hero are: :

  • a mythological or legendary figure
  • one admired for great courage or noble qualities
  • an object of extreme admiration and devotion

The word “hero” comes from Greek “heros” meaning demi-god.  A demi-god is one who isn’t quite a god yet, but has more power than a mere mortal.  To be clear, I’m using the term “hero” which is the masculine form.  “Heroine” implies the same, but in feminine form.  “Heroine” was first used in c.1650.

Webster’s first definition seems to fit the form of demi-god.  Persons held in mythological stature (sometimes fables) from embellished stories passed through generations (Paul Bunyan, Johnny Appleseed, Robin Hood). Or “super-hero” fantasy characters (Superman, Bat-man, etc.)

For me, the second definition is the one that resonates.  Those people who demonstrate courage or bravery and maintain noble qualities (9/11 responders, combat veterans, those working to help less fortunate: nurses, firefighters, police officers).  These are the people that very seldom become famous but continue to do a difficult thankless job in spite of the lack of rewards.

A real hero is a mom who continues to “do the right thing” even when the no-good dad is nowhere to be found.  A real hero is the teacher’s aide who gives a hungry child a snack from her personal lunch stash.  A real hero is the anonymous citizen who shepherds a lost child until the child is safe.  A real hero is the Average Joe giving CPR until medics show up.  A real hero doesn’t have anything to do with popularity or celebrity.  Most heroes are the unsung ones.

I met a couple of real heroes yesterday.  I had the honor of helping at a fund-raiser for Special Olympics.  There I met a  married couple who happened to be corrections Captains. They have been volunteering for this charity for nearly two decades. Yesterday they spent a 12 hour unpaid Saturday helping make dreams come true for the less fortunate.  They are real heroes, yet there were no TV cameras or media blitz.  They did it because of their noble ideals.

The last definition of heroism is probably the most popular and disappointing (to me).  Idol-worship.  Fame based heroism.  I threw up a little in my mouth when I typed that.  Some celebrities rebel against this archetype– (“I am not a role model”- Charles Barkley).  However most celebrities revel in the hyperbole and believe the hero worship.

I don’t think I’ve ever understood our national fascination with celebrity.  I can’t identify the Kardashians out of a police line up. I think this has to do with my upbringing.  I grew up without television.  My mom was a religious nut and thought TV was evil.  She was serious about it.  My sister and I were not allowed to watch TV at friend’s houses and we were trained to turn away from televisions when we saw them on display in a department store.  Weird, huh?

There were some good side effects from growing up without TV.  I became a prolific reader.  I learned to listen and talk with anybody. I never idolized sports figures nor TV celebrities. The people I held in esteem as heroes were ones I met through our social circles (Lester Roloff, Fred Sink, Joe Hege) or ones I read about (Charles Lindbergh, Amelia Earhardt, Harry Truman, Apostle Paul, Lincoln, Gandhi, Da Vinci, Shakespeare, Newton, Helen Keller, and the list goes on).

But this isn’t about me.  This is about how we as leaders can effect positive change in our circles of influence. How can we create a shift away from idol worship to true heroism?  Here are some ideas:

  • Set the example. Know your own heroes.  Make your ‘walk’ congruent with your ‘talk’
  • Look for unsung heroes and acknowledge/reward them. What gets rewarded get repeated.
  • Teach values other than becoming famous or popular.  Realize social media “likes” or being popular aren’t good indicators of character or nobility.
  • Know good character is a developed trait. More practice makes better character.  Build yours and theirs.
  • Recognize every real-world hero is human and fallible– They make mistakes AND may still be heroic.  Just because you make mistakes doesn’t necessarily make your actions less heroic. (Think heroic effort)
  • Understand “anti-heroes” and learn why we like them (Bonnie & Clyde, Sopranos, Blackbeard)

Psychologically we need heroes. They give us inspiration and help us aspire to our “higher selves”. And we will find heroes… Consciously or not.  It’s better to make your heroes ones you choose, not ones the media or your boss or your social circle chooses for you.  You are in charge of your own narrative. You can live the life you’ve imagined!

Of course, your mileage may vary.

Dr Jay

Why You Matter

YouMatter

I’ve been noodling on the recent mass shootings. Like most people I’ve been trying to concoct some solutions to these horrors.  Like most people who’ve done this, I feel like I’ve  been banging my head on the wall.  As I’ve said before, I don’t have the answer…. But maybe I have a partial solution…. Maybe

Most of the recent shooters are male, disenfranchised, marginalized, and emotionally unstable.  You know that guy.  The one everybody avoids because he’s “weird”.  The one that has a hard time engaging in conversation and connecting with others.  Now I’m not saying all misfit loners are going to get a semi-automatic and start creating chaos…. Not by a long shot…. But….

I used to know that guy in school.  He was David.  David was the guy who was quiet in class… Drawing coffins and skulls and vampires in his notebook.  David always had a “weird” sense of humor.  He focused on the macabre and other-world stuff.  David was a bit of a geek.  David is the guy some suspected police would find murdered children under the floorboards of his kitchen when he was grown.  David didn’t have friends and was a loner. Other kids talked about him in ‘hushed tones’.  Kids can be cruel. Teachers can be even meaner. They weren’t so ‘hushed toned’ when it came to criticism of him.

David was a pudgy, wire-haired kid who was in-the-closet gay.  This was the early 1970’s and it was also the south.  Gay wasn’t accepted, much less celebrated.  If I remember correctly David presented as more confused sexually than gay.  He was supposed to like girls, but that never clicked for him.  But he couldn’t like boys either, that was forbidden.  It was something we never discussed.

These were the days before Dungeons and Dragons,  LARP, or Star Wars. There was no cable TV, no Sci-Fi channel and of course, no internet.  We only had black rotary phones and 3 television stations.

If he was in school today he’d probably lean toward the “goth” or “zombie” kids. And he might have been too shy to associate with them.

David was also my cousin.  We were related and I was expected to associate with him in school.  I wasn’t a popular kid either.  I was 6’0″, skinny, gangly, be-speckled, a bit of an egg-head/nerd, and socially inept.  But David was family and I had an obligation (based on my parents expectations) to befriend David. So I did.

In the beginning I had lunch with David about every other day.  After a few weeks a couple more boys joined the table and we had lunch everyday together.  There at the table were four misfits talking about what adolescent boys talk about.  For us it was tractors and motorcycles and NASCAR and trying to make some money from part-time jobs and laughing about ole Mrs Hackney sleeping in class and fart jokes.  David, Randy, Eddie, and I;  Unlikely associates at best… Definitely not a cool kids club.

David grew up and became a mortician. He was more comfortable around those who did not judge or make fun of him.  Later, he was a respected funeral director and eventually came out of the closet.  He had a loving partner for 20+ years and died an untimely death at 50 due to a heart attack.  There were no dead children under his kitchen floorboards.

Randy’s dreams of being a great FFA agriculturalist crumbled and he eventually became a supervisor in an industrial plant. He married (against all odds) and raised a family.  He has 4 grand-kids now and hopes to retire at 68.  He owns his house, his truck, his garden, and a boat.  Only 13 more years to retire and enjoy it all.

Eddie wanted to be a famous motocross rider and loved American motorcycles.  When he was 13 he scored an Indian trail bike.  Eddie died on his Harley in a motorcycle crash at age 24.

I became what and who I am.

None of us fulfilled the negative expectations of our parents or teachers or peers.  All of us turned out OK.  Why? Maybe because we had people we connected with.  Even if it was an unlikely connection, originally forced by my parents. Maybe because we knew we were all different and didn’t fit in (kinda like all teens), but found a place to fit.

And maybe this is a partial solution to the present-day shooter situation. Maybe, if we engage one loner;  if they feel the connection we offer; maybe we can prevent one casualty.  Maybe.

Maybe they are weird and maybe they rebuff our attempt at human connection.  But what could be the pay off?  Is it possible we could prevent/abort/stop a mass shooting before it occurs?  Maybe, just maybe.   Like I said, It’s a long shot.

It’s time we get from behind our smartphones and tablets and ‘business’ and connect with another human.  Go out of your way to connect with a live human.  It will not be comfortable at first…. And parents, it’s time we teach our children to engage with others; And not just on social media… Teach them to connect even to the different kids…. You know, the marginalized ones.

Know, as you connect with these people, you’re planting seeds of kindness that may grow to something more valuable.  It doesn’t take an education. It doesn’t take money.  It doesn’t take a great sacrifice on your part.  What it does take is a small decision to help change things where and when you can.  And if you detect some threat, call for help.  The more we connect and know, the better we become as a society.

All I’m saying is you can make a difference.  And that’s why You matter!

And as always:  Of course, your mileage may vary.

Dr Jay

All Hail the Gatekeeper

Gatekeepers are vital as standard bearers.  Good ones keep the standards high and insure consistent realization of organizational goals.  Bad gatekeepers can be an organization’s worst nightmare. I hope you don’t know any.

Good gatekeepers are as vital as good leadership.  Leaders base their decisions and vision on the information and resources at hand. Gatekeepers often provide that information and those resources. Gatekeepers are in positions of trust and sometimes leaders delegate decisions to gatekeepers to keep an organization running smoothly.  Intentionally or not, gatekeepers filter or color the information and resources that are available to the decision makers. Gatekeeping is a powerful position.

Was it the New Testament that said “With great power comes great responsibility”?  No, wait, that was Cliff Robinson as Uncle Ben in Spider-Man.

A couple of years ago we lost the chief of our organization because of “bad gatekeeping”.  I don’t think anybody else used that phrase, but this is what happened.  The boss wouldn’t allow any information to go to his boss unless it went through him.  He was a bad gatekeeper to the city manager (his boss). Our ex-chief set the example for bad gatekeeping to his supervisors and leadership team. He tolerated, encouraged, and rewarded the tenets of bad gatekeeping.

Eventually the city manager saw the damage the chief was doing to the organization.  The city manager fired him (again, they used a different term).

The chief’s bad gatekeeping practice destroyed morale, stifled creativity, caused conflict, created turnover, prevented forward growth, stopped communication, caused lawsuits, created a culture of distrust, and created a culture of “yes-men”. Our organization didn’t crumble, but it was close.  It’s been almost 3 years since that departure and the organization is not yet healed.

Bad gatekeeping  tenets are displayed in many ways:

  • Hiring form over function
  • Value style over substance
  • Keeping a “cool kids club” alive
  • Not allowing dissenting ideas
  • Discouraging “out of the box” collaboration
  • Using “know you/like you” as a main criteria for advancement
  • Refusing to allow/appreciate criticism
  • Never (rarely) admits making errors or mistakes (doesn’t tolerate those who do)
  • Have only ONE way to get results
  • Making all (important) decisions go through them
  • Can’t or won’t delegate anything but the most trivial items
  • Holding grudges or personal agendas
  • Develop personal insecurities
  • Find quick fixes without addressing the real issues

Many of the negative stereotypes of bad bosses can be encapsulated as “bad gatekeeping”.  Bad gatekeepers learn from their bosses.  If they violate the tenets of doing what the boss wants, there is “hell to pay”.  One of the lessons that sent a chill through our organization was the demotion of a Commander to Lieutenant because the demoted party violated several “bad gatekeeping” tenets of the now-fired Chief.  The Commander didn’t do “wrong” but the message was clear to the rest of the organization:  “Be a ‘yes man’, never offer anything that could be construed as criticism, don’t disagree, or suffer consequences”.

Good gatekeepers are almost the opposite.  They:

  • Welcome/allow/encourage criticism and negative feedback
  • Delegate and hold themselves and others accountable
  • Know they are fallible
  • Admits/allows mistakes– use mistakes as a learning platform
  • Know that questions build strength
  • Hire/promote substance with style
  • Promote relationships and transparency
  • Allow “team” think
  • Very secure in who they are and what they do
  • Seek long term solutions

An encouraging turn of events is that this Lieutenant was bruised, but not destroyed because of the horrible demotion.  The Lieutenant stayed true to “good gatekeeping” principles and continues making a positive difference.

This isn’t a diatribe about a specific bad gatekeeper I have encountered or observed.  Personally I like the ex-chief– (He hired me; he took a chance on an old guy)…  But I do wish those entrusted with leading and gatekeeping had values similar to good gatekeeping.  I wish I didn’t see it as a system problem and could just “blame” one individual.  I can’t.

My hope is these “bad gatekeepers” think they are “just doing the right thing”…  I hope they think that….. Otherwise their decisions would make them a force for evil, not just making misguided decisions.  It has to be misguided… Anything else would break my heart.

Of course, your mileage may vary.

Dr Jay

Truth, Lies, and Other Ambiguous Topics

None of us could live with a habitual truth teller; but, thank goodness, none of us has to.            —–Mark Twain

Time Magazine ran an interesting article a few years ago that confirmed liars lie.   University of Amsterdam researchers used grant money to come to that conclusion.   I’m guessing it doesn’t take advanced degrees to figure out admitted liars lie, but now it’s certified and the article is listed as a professorial publishing for some doctoral candidate…. So maybe there was some benefit to the research.

We expect to meet some liars — Politicians, car sales professionals, a late night ‘pick-up’ artist, kids with their hand in the cookie jar, drunk drivers admitting to having “two” beers, and the list goes on….

Famous defense attorney Gerry Spence said he never lost in court because he always told the truth and never lied.  When I read that I wondered how he defined “truth”.   On the street I know the “truth” is elusive.  I hear the victim. I hear witnesses. I hear the suspect. I look at the evidence. The stories NEVER match and the evidence is usually sparse.  But I must find “truth”.

As a police officer there is an expectation that I do not lie while conducting official business.  If a police officer is involved in an integrity investigation and it is determined that the officer lied, that officer will eventually lose certification and not be allowed to work in law enforcement.  If a police officer lies in court, that officer becomes a “Brady officer” and cannot testify in court again without the previous lies becoming a matter of record.

Lying comes in many forms:

  • A false statement presented as true (I didn’t eat your cake)
  • An attempt to deceive or give false impression (I’m sorry you didn’t get promoted)
  • An attempt to not hurt feelings (That hair cut looks good on you)
  • Omitting an important or salient fact  (Seems good to me… Omitting that you haven’t really examined it)
  • Broken promises (Sure I’ll be there… with no intention)
  • Exaggeration (I bench 350 pounds)
  • Plagiarism (Pretending something is your original work, and it’s not)
  • Rationalism (Simply stated: Rational lies)

The truth is that humans lie, even when we intend to tell the truth.  Part of our lying is based on bias.  When we have a perception that what we are saying is ‘the gospel’ then it is…. From our point of view.  If you believe Tea Party dogma and espouse their ideals you may not think you’re lying, but there is a bias present.  If you think the Koch brothers are altruistic you may have a skewed perception. If we “preach” the liberal party line we may miss the “truth”.   Failing to acknowledge our bias may make us inadvertent liars.

And we participate in systemic lies.  I wear deodorant because I don’t want you to know the truth about me.  Without deodorant I may have body odor.  Hair coloring, false nails, false eyelashes, creative make-up, and push-up bras are all systemic lies.  Generally we appreciate the results systemic lies give us (we rationalize), but still they are attempts to hide the “truth”.  Or is a well made up, beautifully coiffed, enchantingly dressed woman really the “truth”?  Depends on your perception or bias.

When we lie, we lie for a reason. Sometimes the reason is conscious and sometimes it’s unconscious.

  • We lie to avoid negative consequences. (I did not leave the door open)
  • We lie to “fit in”. (Oh, I like hip-hop too)
  • We lie to be social (Yeah, it’s a great party)
  • We lie to be liked (Great chili!)
  • We lie to get better results (All I need is your support boss)
  • We lie to grab power or autonomy (Power as adults, autonomy as children)
  • We lie because of self delusion (I never lose at Scrabble)
  • We lie to help others (I saw him wearing his seat belt)
  • We lie to build low self-esteem (I have two purple hearts and a medal for bravery)
  • And the list goes on….

Psychiatrist Dr. Charles Ford wrote “Lies Lies Lies; The Psychology of Deceit” and goes into well researched data why we are such liars. The truth is that humans in groups have a baseline tolerance for lies based on specific societal norms. Our friends, jobs, associates, and peers tell us which are acceptable lies and which are not.  And normally we conform to these norms.  Normally……

Of course, your mileage may vary!

Dr Jay